2017 NGDATA Consumer Banking Survey Reveals Growing Impetus for Banks to Become More Customer Centric
Posted: Tue Sep 19, 2017 7:05 am
Business Wire - 9/19/2017 - Consumers have increasingly high expectations and demand exceptional customer service in exchange for their loyalty, according to the latest consumer banking survey conducted by NGDATA™, the customer experience management solutions company. Despite customer sentiment, banks are not meeting these expectations and must refocus on personalizing the banking experience so consumers feel understood and valued. Read more @ https://finance.yahoo.com/news/2017-ngd ... 00165.html